Terms and Conditions

Welcome to Ocha and Garth. Please read the following terms and conditions carefully before using this site. Your decision to access or use our site will indicate your agreement to be governed by these terms. Ocha and Garth reserves the right to make changes to our site and these disclaimers, terms and conditions at any time. By using ochaandgarth.co.uk after any such change, you agree to comply with, and to be bound by, the terms as changed. Please check this page regularly.


Terms & Conditions

 

ORDERS
All orders are subject to acceptance and availability. Once you have placed an order with Ocha and Garth it is deemed that you have read, understood and accepted these terms and conditions. Upon an order being accepted by Ocha and Garth you will receive an email confirming your purchase. We reserves the right to refuse orders.

PRICING POLICY
Prices displayed on the Site are in GBP and are inclusive of VAT at the applicable rate.
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it.
 
PAYMENT OPTIONS
We accept all major credit cards via PayPal, including Visa, MasterCard, American Express and Debit cards
We do not accept personal cheques or money orders.
If the issuer of your payment card refuses to authorize payment to Ocha and Garth, we will not be liable for any delay or non-delivery

INSURANCE AND DELIVERY
Ocha and Garth insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Ocha and Garth and transfer of responsibility in the same way.
Please note that we aim to deliver UK orders within 7-14 days and all other orders within 8-18 days. Estimated delivery times are to be used as a guide only and commence from the date of order and payment is cleared. Ocha and Garth is not responsible for any delays caused by destination customs clearance processes. Please note that local import duties may be payable on receipt of your order. If for any reason you refuse delivery or do not respond to a delivery notice, your credit card may be charged for the full amount of the transaction.

ACCEPTANCE OF YOUR ORDER
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of service.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

RETURN & EXCHANGE POLICY
Ocha and Garth want you to be fully satisfied with your purchase. We stand by the quality and craftsmanship of our products, but if for some reason you are not satisfied with your purchase, we offer refunds and exchanges based on the following policy:

We will accept returns or exchanges on merchandise within 14 days of receipt.
Merchandise MUST be returned unused, in it's original packaging and with tags still attached where relevant. All returns and exchanges are subject to our inspection and approval. This provision does not affect your statutory rights under the Consumer Protection Regulations Act (Distance Selling). Further details of these rights are available from your local Trading Standards Advice Bureau. We recommend you post your Return/Exchange back to us in an insured and trackable manner, so that you may keep a record of the shipment. Ocha and Garth is not responsible for lost packages. Shipping fees are not refundable.
All returns or exchanges, whether in general or for defective merchandise, must be received within 14 days of delivery. If merchandise is not returned in a timely manner, Ocha and Garth reserves the right to void the refund request, or charge an additional restocking fee, at our discretion. Refunds will be returned only to the original credit card used for the purchase, within 30 days of us receiving your returned and undamaged item.You will be notified by email once your return has been received and processed.

CUSTOMER CARE
If you have questions about how to care for your merchandise, please contact
info@ochaandgarth.co.uk.

WORKMANSHIP

Ocha and Garth products require a great deal of workmanship which is mostly carried out by hand, rather than machinery in England. This may mean that from time to time you’ll see some irregularities to the finishes of our products.
 
CHANGES OR CANCELLATIONS
If you wish to cancel or modify your order, please send an email as soon as possible to info@ochaandgarth.co.uk. We will make every effort to accommodate your request; however, we cannot guarantee it. Once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it.
 
PRIVACY POLICY
At Ocha and Garth, we take protecting your privacy extremely seriously. We will never share or distribute your contact information with any third parties. Users who place an online order or sign up for our mailing list will receive periodic updates about promotions, sales, and other news. If you do not wish to receive these updates, you can remove yourself from the list at any time, by emailing info@ochaandgarth.co.uk.

COOKIES

What are cookies?

  •  ‘Cookies’ are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website.
     

How does this site use cookies?

  •  Tracking/user analysis cookies. This allows websites to see how many people are visiting this site and uses a third party service.
     

What to do if you want to control the use of Cookies?

You have the ability to accept or decline cookies using your web browser, but please be aware that it may negatively affect your experience of this site. Cookies can be removed or declined by changing your web browser settings.

CONTACT US
If you have any additional questions or special requests that you have not found the
answers to here, you may contact us with them at info@ochaandgarth.co.uk

INTELLECTUAL PROPERTY RIGHTS
Ocha and Garth and all material on this website are protected by copyright, trademark and other intellectual property rights. You may not modify the information or materials located on this web site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations

PRODUCTS
The style, designs and colors of the products shown within this site may be changed without notice and prices are also subject to change. We have made every effort to display accurately the colour of the products depicted on this site. However, we cannot guarantee that the actual colours displayed on your monitor are accurate.

MISCELLANEOUS
These terms and your use of this site shall be governed under the laws of the United Kingdom, without regard to its conflict of law principles. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. You should visit this page from time to time to review the then current Terms and Conditions because they are binding to you.
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, please contact us at info@ochaandgarth.co.uk.

LIMITATION OF LIABILITY
In no event shall Ocha and Garth be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Ocha and Garth has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.

DISCLAIMER
Material in this site may contain inaccuracies or typographical errors. Ocha and Garth shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this site. It is your responsibility to evaluate the information and other content available through this site. This site and the information and materials contained in this site are subject to change at any time, and from time to time, without prior or subsequent notice.

LINKS TO OTHER SITES
This website may contain links to other web sites operated by third parties. Ocha and Garth does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.

SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under the site control. The site server utilizes industry-standard SSL encryption for account information, and purchases are processed securely using PayPal.

GOVERNING LAW
The terms of service together with all our policies and procedures will be governed by and construed in accordance with the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.