Delivery and Returns

DELIVERY INFORMATION

Delivery within the UK Mainland is FREE.

All other deliveries (Europe and the Rest of the World) will cost £30.

Please note that we aim to deliver UK orders within 7-14 days (this will usually be much quicker) and all other orders within 8-18 days. After your order has been dispatched we will provide you with a tracking number.

Estimated delivery times are to be used as a guide only and commence from the date of order and payment is cleared. Ocha and Garth is not responsible for any delays caused by destination customs clearance processes.

 

RETURN & EXCHANGE POLICY

Ocha and Garth want you to be fully satisfied with your purchase. We stand by the quality and craftsmanship of our products, but if for some reason you are not satisfied with your purchase, we offer refunds and exchanges based on the following policy:

We will accept returns or exchanges on merchandise within 14 days of receipt.
Merchandise MUST be returned unused, in it's original packaging and with tags still attached where relevant. All returns and exchanges are subject to our inspection and approval. This provision does not affect your statutory rights under the Consumer Protection Regulations Act (Distance Selling).

We recommend you post your Return/Exchange back to us in an insured and trackable manner, so that you may keep a record of the shipment. Ocha and Garth is not responsible for lost packages. Shipping fees are not refundable.

 

In order to return your item/s, please email us at the address below with the details of the product you would like to return and we will provide you with all relevant information, including return address and procedure.

 

If you have any questions/comments contact us at info@ochaandgarth.co.uk

Please take a moment to read our full Terms and Conditions by clicking here.